Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-order-accuracy-tracking-solutions.livebursts.com (hereinafter referred to as “AI Order Accuracy Tracking Solutions,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when using our website, applications, services, and products (collectively, the “Services”).

Scope

This policy covers all aspects of your interaction with our Services, including our websites, mobile applications, online forms, and any other digital tools or platforms we offer. However, please note that it does not extend to third-party sites or services linked from our platform. These external platforms have their own privacy policies, and we encourage you to review them before providing your personal data.

Processing Activities

This policy outlines our practices regarding:

  1. Your use of our applications and services as an authorized user.
  2. Visiting our websites associated with this Privacy Policy.
  3. Receiving communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data to enhance your experience with our Services and comply with legal requirements:

  1. Account Information: Details related to your user account creation, including username, email address, and password.
  2. Payment Information: Credit or debit card details, billing addresses, and transaction history for processing payments.
  3. Financial Information: Data about your financial status, which may include bank account information and investment portfolios (if provided).
  4. Purchase Information: Records of products or services you have purchased from us, including order history and preferences.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, mobile phone numbers, and device tokens for push notifications.
  6. Location Data: Geographic location data provided by your device when using our location-based services or when you opt-in to share your location.
  7. Feedback: Comments, suggestions, reviews, and ratings you provide to help us improve our Services.
  8. Social Media Information: Data from social media platforms when you choose to connect your account with our Services, including profile information and posts related to our brand.
  9. Product Information: Details about products or services you show interest in, view, or purchase through our platform.

We collect this data through direct user input (e.g., forms, surveys), tracking technologies (such as cookies, pixels, and device fingerprinting), and server logs when you interact with our Services. Additionally, third-party service providers may share personal data with us for specific purposes, adhering to their respective privacy policies.

Cookies

We use cookies to enhance your experience on our platform:

  • Strictly Necessary Cookies: These ensure basic functions like login, session management, and website navigation work as intended.
  • Preference Cookies: Tailored settings and preferences are saved to provide a personalized user experience.
  • Analytics Cookies: Used to collect aggregated data for analytics purposes, helping us understand how our Services are used and improve them accordingly.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies they allow on their devices.

Retention and Deletion

We retain personal data only for as long as it is necessary for the purpose it was collected or as required by law. Once the retention period expires, we securely delete or anonymize the data. Our data retention periods vary depending on the type of information and legal obligations:

  • Financial and transaction data may be retained for up to 7 years due to tax and accounting requirements.
  • Personal data associated with user accounts is typically kept as long as the account remains active, or until you request its deletion.
  • Data collected for analytics or research purposes might be stored indefinitely but is de-identified to protect your privacy.

Security Measures

We have implemented robust security measures to protect your personal data:

  • Data Encryption: We use encryption protocols to secure data during transmission and at rest.
  • Access Control: Only authorized personnel with legitimate business reasons can access personal data, and they are bound by confidentiality agreements.
  • Regular Audits: Our systems undergo periodic security audits to identify and mitigate potential vulnerabilities.
  • Compliance with Standards: We adhere to recognized industry standards for data protection, including ISO 27001 and PCI DSS (Payment Card Industry Data Security Standard).

Children’s Privacy

We do not intentionally collect personal data from children under the age of 18. If you are a parent or guardian concerned about one of our Services collecting data from minors, please contact us at the details provided in this policy.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: The right to request access to and receive information about the personal data we hold about you.
  • Rectification: The right to correct inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
  • Restriction: The right to limit the processing of your personal data in specific situations.
  • Portability: The right to receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: The right to object to the processing of your personal data for specific purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.

To exercise these rights or if you have any data-related inquiries, please contact our Data Privacy Team using the details provided below. We will respond to your request as quickly as possible and within the timeframes prescribed by applicable law.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Information

For any questions, requests for information, or complaints regarding privacy and data protection, please contact us at:

  • Email: [email protected]
  • Mail: AI Order Accuracy Tracking Solutions, Privacy Team, [Your Address]